Like many organisations, Bupa faced considerable challenges in 2020 due to the COVID-19 global pandemic. Throughout it all, the company’s priority was to provide the best possible support for its residents, customers, employees and communities, with a focus on supporting their physical and mental health and wellbeing.

Bupa offered financial assistance to those customers most adversely impacted by COVID-19 through premium deferrals, premium waivers and premium discounts valued at around $134 million.

They also provided a $50m hardship relief package to all customers who were suffering financial difficulties due to the pandemic.

Bupa was the first aged care provider to offer paid COVID-19 leave to its aged care workforce in March 2020.

The Bupa Health Foundation invested $1.375 million to support the growth of two Kids Helpline programs including helping to connect an extra 500-plus schools to Kids Helpline counsellors through the Kids Helpline@School program.

Bupa is also a founding partner in the ‘Let’s Melbourne Again’ program aimed at reinvigorating the City of Melbourne after a period of prolonged lockdown. They worked with Kids Helpline on a program to reconnect children with the outdoor environment and bring them back to the city.

The program encourages children to create their very own Melbourne-themed art, which will be translated into a large and colourful installation by local Melbourne artist Beci Orpin and housed at Bupa’s head office in Exhibition Street.