As bushfires raged, EnergyAustralia knew it had to take action to help our customers. Every affected customer’s energy bill was automatically put on-hold without the need for any action from them – recognising an energy bill was the last thing they needed to worry about.

They provided free re-connections to customers who had lost their homes and were moving into new residences and gave their customers who were also volunteer fire-fighters a $150 credit on either their gas or electricity account.

Staff volunteered to fight the fires, people gave 375 hours to Foodbank and St Kilda Mums. Teams were fielded at short notice to help charities working in crisis mode.