Telstra’s immediate focus during the bushfires was on restoring connectivity lost through power outages and damaged infrastructure as quickly as possible. Their engineers and field technicians worked around the clock, riding through Red Zones with firefighters in trucks and helicopters to restore connectivity once it was safe to do so.

They also provided financial support for businesses, homeowners and people at the heart of the crisis. They led the way in wiping the bills of around 10,000 volunteer firefighters and other essential workers and provided them with free connectivity for the months they were on the front line. In total, their investment in supporting customers and restoring bushfire damage to its infrastructure, will be around $44 million.

During COVID, to assist in the transition to a world of online-everything, Telstra fast-tracked the provision of unlimited data allowances on fixed broadband and gave extra mobile data for Telstra’s consumer and small business customers, at no cost; provided vital connectivity to areas of the nation forced into tough lockdowns, bolstered Australia’s connectivity with the world, and provided ongoing discounts to those on JobSeeker and other concession schemes.

They also brought forward $500 million of capital expenditure from the second half of FY21 into the 2020 calendar year, providing the economy with much needed investment. And, to provide certainty to those doing it tough, they made the decision to give their people peace of mind by freezing job cuts for 12 months.