Catherine Tanna, Managing Director, EnergyAustralia

One sign of the strength of Jennifer’s determination is that when Tim had asked Jennifer how she was and if she was safe, her first instinct was not to answer about her own wellbeing, but to focus on the help she was trying to give to others. We think this is a testament to her character and determination to be someone not just with a big heart, but someone able to take practical action to find solutions to support those in need.

EnergyAustralia is very proud to have Jennifer as a customer and we are happy that, thanks to Tim, we were able to identify someone who truly deserves a Big Heart Award.