Hisham El-Ansary, CEO, Bupa Australia and New Zealand

In this unprecedented year, Bupa joined other businesses in providing leadership, assistance and support to our community as we managed through the COVID-19 crisis. There has never been a time in our history, when bringing our purpose of helping people live healthier, happy and longer lives has been so important. We had a specific focus on our aged care residents who were particularly vulnerable, our customers, our people and communities, together with governments and regulators leading the health and economic response to the pandemic. We intend to build upon all we have learned in 2020, to ensure Bupa continues to make a significant and meaningful contribution as we reset and rebuild our nation for the future.