Edward Tanzil, Director, Airport Pharmacy Group

Our relationship with Sydney Airport is a long-standing– over 15 years we have built a portfolio of five Amcal stores across the Airport. But you never know the strength of your relationships until they are tested. Sydney Airport’s behaviour over the last 9 months proved that this is a genuine, two-way partnership.

When the travel bans started all of the tenants at the Airport were worried. The relief when Sydney Airport called to say they were deferring our rent was incredible. We then got a follow-up letter to say that, as a long-term retail partner, our rent would be waived to allow us to get through the crisis. This not only gave us the hope we would survive, but assurance that we would survive.

Sydney Airport have also helped in other ways and made it as easy for us as possible to trade through the period. They helped us with rolling out measures in our stores to keep customers safe. They deployed additional signs and wayfinding in the airport to reassure travellers we were open.

I highly commend Sydney Airport for the way they have treated their tenants through this crisis and support them wholeheartedly in the award submission.